DELIVERY
Your dog harness, collar or other goods will be delivered as soon as possible in accordance with the requested delivery service. The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer. All delivery charges are subject to change without prior notice. All goods are subject to availability. In the event we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders/item(s) can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.
EXCHANGE/RETURNS
We hope you'll be delighted with your new Monstar Wear product, whether this be a new dog harness, dog collar or something else, but we understand there may be occasions where it is necessary to return an item.
Goods can be returned for a full refund (including outward delivery charge) if they are faulty or if the wrong item has been dispatched. In this event please contact thepack@monstar-wear.co.uk who will arrange their return.
If the goods have been dispatched as ordered, they can be returned for a refund, but only for the cost of the goods if they have incurred a delivery charge. All returns must be organised within 28 days of receiving your order. Items must be unused, still have their original packaging and labelling. Nothing in these conditions affects your statutory rights as a consumer.
The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.)
Contact thepack@monstar-wear.co.uk explaining why you wish to return the goods. They will then provide you with different returns methods. (Packages must be returned pre paid). Once the goods have been checked your card will be credited. Under no circumstances should goods be returned without first consulting with customer service.
DELIVERY CHARGES
UK Standard (3-5 Business days) £4.00
UK Standard (£35+ order) FREE
Rest of the World (5-7 Business days) £4.50
Rest of the World (£35+ order) FREE
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BANK HOLIDAYS
The office will be closed on the following dates:
Christmas Eve, Christmas Day, Boxing Day and New Years Day.
Orders placed after 12 noon on 24 December will be processed on our return.
Please note: delivery timings cannot be guaranteed during the busy Christmas period.
Orders placed after 2pm on the Friday before the bank holiday will be processed on our return on the Tuesday.
CANCELLATION POLICY
We aim to meet the distance selling regulations and subject to our returns policy above, every customer has the right to cancel their order within 7 days of receiving the goods. This does not apply to any perishable goods; unsealed software or item personalised or made to your specification. To cancel you can email us quoting your order number. All goods are returned at your own expense unless the item is deemed faulty or incorrect.